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Terms Conditions for Your 18coi Account

These terms set out the rules that apply when you open and use an account with us. Access to our platform depends on your local law and eligible region — read these conditions carefully before you start.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredTerms updated without noticeContact us for clarifications

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TERMS CONTACT PATHS

Reach Us About Your Terms Query

If any part of these terms is unclear or you need to raise a concern about your account conditions, our support team handles queries through the channels below. We aim to respond to account and terms-related questions as promptly as our queue allows.

What These Terms Cover and How They Apply

18coi Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with 18coi, you enter into a binding agreement with us. These terms cover how your account is opened, how funds move through your wallet — including deposits and withdrawals via bKash, Nagad, and Rocket — and how disputes are handled. We

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may update these terms at any time; continued use of your account after a change means you accept the revised version. If you access the platform from Bangladesh, your use is subject to whatever laws apply in your region. We do not confirm legal access for
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any specific jurisdiction — that determination is yours to make. Your account wallet holds funds on your behalf, and all transactions are logged against your registered profile. Any misuse of payment channels, including attempts to reverse legitimate transactions through bKash, Nagad, or Rocket, may result in
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account suspension pending review. We reserve the right to close accounts that breach these conditions, with any eligible balance returned through the original payment method where possible.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights

We take the security of your account and the accuracy of your personal data seriously. Here is how we manage the key areas that affect you under these terms.

Account Security

Your account is protected by password and OTP verification. We do not share login credentials with third parties, and suspicious access triggers an automatic review flag on your profile.

Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by applicable record-keeping obligations. You may request a summary of held data by contacting support.

Payment Records

Every transaction through bKash, Nagad, or Rocket is logged against your account. If a payment dispute arises, these records form the basis of our review and any resolution we offer.

Requesting Changes

To update personal details or raise a data correction request, contact support with your account ID and the specific change needed. We process verified requests within a reasonable timeframe.

Common Questions About These Terms

These are the questions we hear most often about account conditions, eligibility, and how our terms work in practice.

These terms apply to anyone who opens or uses an account with us. Access depends on your local law and eligible region — it is your responsibility to confirm that using the platform is permitted where you are.

We may update these terms at any time. We will make reasonable efforts to notify you, but continued use of your account after a change is posted means you have accepted the updated conditions.

Breaches may result in suspension or permanent closure of your account. Where a balance is held, we will attempt to return eligible funds via your original payment method, such as bKash, Nagad, or Rocket.

Contact our support team through live chat or email with your account ID and the transaction reference. We review all payment records, including bKash, Nagad, and Rocket logs, before reaching a decision.

We retain account and transaction records for a period after closure in line with applicable record-keeping requirements. You can request details of what we hold by contacting support with your account ID.

Yes. Send a data request to our support team with your registered account details. We will confirm what information we hold and provide it in a readable format within a reasonable timeframe.

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