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How 18coi Handles Your Personal Information

Your account data, payment details, and browsing activity on 18coi are handled with clear rules — what we collect, why we collect it, and how long we keep it. Access and use of this platform depends on your local law and eligible regions.

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DATA HANDLING DETAIL

How We Protect and Manage Your Information

Account security and data hygiene are not afterthoughts here. Every section of your account — from wallet balance to transaction history — sits behind SSL encryption and session-based authentication. We review access controls regularly and limit internal access to your data to the teams that need it to operate your account.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security Your account is protected by password authentication and OTP verification on login. Suspicious activity triggers an automatic session lock until you re-verify via your registered number.

Data Retention We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold at any time.

Requesting Changes To correct inaccurate data or request deletion, contact support through live chat or email. We will confirm receipt and respond within the timeframe required under applicable local law.

PRIVACY CONTACT

Reach Us About Your Data

If you want to know what data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. Responses are sent to the contact address on your account, so make sure it is current before you write in.

Live Chat Start a chat from any page on 18coi. Identify yourself as submitting a privacy request and our team will route it to the right person.

Email Support Send your data request to our support email. Include your registered contact number so we can verify your identity before processing the request.

Account Help Centre Log in and visit the Help section to submit a formal data access or deletion request directly tied to your account record.

What This Privacy Policy Covers

18coi Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run it — your name, contact details, and the payment method you use to fund your wallet. If you deposit through bKash, Nagad, or Rocket, we record the transaction reference and amount; we

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do not store your mobile banking PIN or full wallet credentials. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to detect unusual login activity. This data is processed for account management, fraud
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prevention, and to meet obligations under applicable law. We do not sell your personal information to third parties. Retention periods vary by data type: transaction records are kept as long as required by applicable financial regulations, while session logs are cleared on a rolling basis. If
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you close your account, we will delete or anonymise your personal data within the period required by law, except where retention is legally required. Your use of this platform and the applicability of this policy depend on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 18coi

These are the questions we hear most often about how your data is handled. If your question is not here, reach out through live chat or the Help section of your account.

We collect your name, contact details, and the payment method you register — such as bKash or Nagad. We also log device and session data to keep your account secure.

We do not sell your personal information. Data may be shared with payment processors like bKash, Nagad, and Rocket only to the extent needed to complete your transactions.

Log in and use the Help section to submit a data access request, or contact support via live chat. We will verify your identity and respond within the applicable legal timeframe.

Yes. Submit a deletion request through live chat or email support. We will remove or anonymise your data after your account closes, except where retention is legally required.

We store only the transaction reference and amount from bKash, Nagad, and Rocket payments. Your mobile banking PIN and wallet credentials are never stored on our systems.

This policy applies to all account holders. Whether you can access and use the platform depends on your local law and the eligible regions we serve at the time of your visit.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Info18Coi Banking

How 18coi Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Data

Common Questions About Your Privacy on 18coi

01 What personal data does 18coi collect when I open an account?

02 Does 18coi share my data with third parties?

03 How can I request a copy of the data 18coi holds on me?

04 Can I ask 18coi to delete my account data?

05 How does 18coi protect my bKash and Nagad payment information?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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