Reference

Your Rights and Our Rules at 18coi

Access to 18coi and its services depends on your local law and the eligible regions we currently support. These terms set out what we expect from you and what you can expect from us — covering your account, your wallet activity through bKash, Nagad…

Account EligibilityJurisdiction ConditionsWallet & Payment RulesData HandlingDispute Process
18coi Your Rights and Our Rules at 18coi
LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about these terms, want to request a copy of your account data, or need to raise a formal dispute, our support team handles legal and account queries through the channels below. For wallet-related concerns involving bKash, Nagad, or Rocket, have your transaction reference ready when you contact us.

Team online

Live Chat

Open the chat widget from any page in your account dashboard to reach the support team directly for legal or account questions.

Email Support

Send formal legal requests or data queries to our support email address, found in your account settings under Contact Us.

Account Help Centre

The Help Centre in your account covers common legal questions, account closure steps, and how to submit a formal complaint.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

We apply account-level security measures to protect your personal information and transaction history. Your data is stored securely and is not shared with third parties outside of what is required to process your payments through bKash, Nagad, or Rocket and to comply with applicable legal obligations. You can request a copy of the data we hold on you at any time through the support channels above.

Data Retention

We retain your account and transaction records for the period required by applicable law. You may request deletion of non-essential data by contacting support.

Cookie Use

We use session and analytics cookies to keep your account secure and to understand how the platform is used. You can manage cookie preferences in your browser settings.

Account Security

Your account is protected by password authentication and OTP verification on login. Never share your OTP with anyone, including support staff.

Data Requests

To access, correct, or request deletion of your personal data, contact us via the email address in your account settings with your registered details.

Common Legal and Account Questions

These are the questions we hear most often about account eligibility, data rights, and how our terms work in practice for Bangladesh.

Access depends on your local law and the eligible regions we support. We recommend checking whether online gaming is permitted in your area before creating an account.

All payment methods must be registered in your own name. Third-party wallet transfers are not permitted and may result in your account being suspended while we verify ownership.

Contact our support team via the email address in your account settings. Include your registered name and account details so we can locate and prepare your data securely.

You can request deletion of non-essential personal data. Some records must be retained for the period required by law, but we will confirm exactly what can be removed when you contact us.

If you do not accept an update to our terms, close your account and withdraw your balance before the effective date of the change. Continued use after that date means you accept the new terms.

Submit your complaint through the Help Centre in your account or by emailing support directly. Include your account reference and a clear description of the issue so we can respond promptly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.